Privacy Policy

Introduction and Scope

This Privacy Policy describes how DEOM Hotel Villas ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, book our villas, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Personal Data

We collect personal information that you provide directly to us, including:

  • Contact information (name, email address, phone number, postal address)
  • Identification information (passport or ID details, nationality)
  • Account credentials (username, password)
  • Booking information (dates of stay, preferences, special requests)
  • Feedback and correspondence (survey responses, customer service inquiries)

Payment Information

When you make a booking, we collect payment information, including credit card details, billing address, and transaction history. We process payments through secure third-party payment processors who maintain industry-standard security measures.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

  • Essential cookies: Necessary for the website to function properly
  • Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
  • Functionality cookies: Enable us to personalize content for you
  • Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

How We Use Your Information

We use the information we collect to:

  • Process and manage your villa bookings
  • Create and maintain your account
  • Provide customer support and respond to your inquiries
  • Send transactional emails, such as booking confirmations and check-in instructions
  • Send marketing communications about our services, offers, and promotions (with your consent)
  • Improve our website and services
  • Ensure the security of our services and prevent fraud
  • Comply with legal obligations

Sharing and Disclosure

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Cloud hosting providers
  • Email service providers
  • Customer support services
  • Analytics providers

These service providers are contractually obligated to use your personal information only as necessary to provide services to us and in accordance with our privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  • Enforce our terms and conditions
  • Protect our rights, privacy, safety, or property
  • Protect against legal liability

Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Restriction: Request that we restrict the processing of your data
  • Data portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to the processing of your personal information

To exercise these rights, please contact us using the details provided below.

Contact Details

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@deomvilla.com
Phone: 9200 15628
Address: Riyadh, Saudi Arabia

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last Updated: April 23, 2025